Vista de conjunto
Provideday-to-day support in Medtronic’s Order-To-Cash processes (orders, disputes &credits, enquiries, returns, monitoring…) as well as Supply Chain processes (PAR level, carrier scheduling…) through analytical and operational support.
Provide a professional level of support to customers and the Field sales staff customers by processing a broad knowledge of Medtronic products, processes, tools and policies and ability to monitor product & information flows as well as resolving issues.
Contribute to the company goals in the areas of customer satisfaction.
MAIN JOB DUTIES/RESPONSIBILITIES
• Responsible for Order Entry (automated, manual & simple,…): creation in SAP, price & availability, billing, archiving incl. sample& demo orders
• Responsible for monitoring the activity through a regular check : open order book/allocation file/ daily reports
• Responsible for capturing and documenting in Customer Data Base tool any identified customer specificities
• Responsible for logging a dispute when applicable, monitoring resolution and resolving the issue as possible
• Responsible for standard returns management
• Responsible for monitoring physical & information flows
• Manage all incoming calls (including orders).
• Handle all incoming e-mails to CS shared mail boxes
• Responsible for exceptional emergency order management flow
KNOWLEDGE/EDUCATION
EconomicsDegree, Business Degree.
English Fluent
System minded: MS package / SAP
Good knowledge of the local health care system.
JOB EXPERIENCE
1-3 years’ work experience
SKILLS/COMPETENCIES
Good communication skills (telephone& e- mail )
Proactive personality
Sales sensible (quality of understanding the sales process)
Solution Minded & Customer Focused
Strong customer relationship buildings skills
Team player& Flexible, but able to working dependently
Ability to cope with stressful situation
Good judgment capabilities
Flexible in approach, and a positive, upbeat and friendly personality
Experience of working in multicultural environmentis an advantage
Acerca de Medtronic
Medtronic Ibérica, S.A. se estableció en España en 1975 como una compañía líder en tecnología para el cuidado de la salud. El equipo de Medtronic en nuestro país cuenta con 300 empleados que trabajan en las áreas de ventas, marketing, formación, estudios clínicos y nuevas terapias; un grupo de profesionales comprometidos en dar a conocer nuestros productos para que todas las personas que lo necesiten puedan beneficiarse de nuestras terapias.Desde sus inicios, Medtronic ha colaborado con asociaciones de profesionales, Agencias de Evaluación Tecnológica y organizaciones relacionadas con la salud, ofreciendo todo su apoyo a las Sociedades Científicas y a numerosos organismos responsables de mejorar la calidad de vida de la población. En la actualidad Medtronic Ibérica es miembro protector de la Casa del Corazón de la Sociedad Española de Cardiología y ha colaborado activamente con la Sociedad Española del Dolor, la Sociedad Española de Neurore habilitación, la Federación Española de Parkinson y la Sociedad Española de Neurología.
