Vista de conjunto

Provideday-to-day support in Medtronic’s Order-To-Cash  processes (orders, disputes &credits, enquiries, returns, monitoring…) as well as Supply Chain processes (PAR level, carrier scheduling…) through analytical and operational support.

Provide a professional level of support to customers and the Field sales staff customers by processing a broad knowledge of Medtronic products, processes, tools and policies and ability to monitor product & information flows as well as resolving issues.

Contribute to the company goals in the areas of customer satisfaction.

 MAIN JOB DUTIES/RESPONSIBILITIES

    Responsible for Order Entry (automated, manual & simple,…): creation in SAP, price & availability, billing, archiving incl. sample& demo orders

    Responsible for monitoring the activity through a regular check : open order book/allocation file/ daily reports

    Responsible for capturing and documenting in Customer Data Base tool any identified customer specificities

    Responsible for logging a dispute when applicable, monitoring resolution and resolving the issue as possible

    Responsible for standard returns management

    Responsible for monitoring  physical & information flows  

    Manage all incoming calls (including orders).

    Handle all incoming e-mails to CS shared mail boxes

    Responsible for exceptional emergency order management  flow

 

KNOWLEDGE/EDUCATION

EconomicsDegree, Business Degree.

English Fluent

System minded: MS package / SAP

Good knowledge of the local health care system.

 

JOB EXPERIENCE

1-3 years’ work experience

 

SKILLS/COMPETENCIES

Good communication skills (telephone& e- mail )

Proactive personality

Sales sensible (quality of understanding the sales process)

Solution Minded & Customer Focused

Strong customer relationship buildings skills

Team player& Flexible, but able to working dependently

Ability to cope with stressful situation

Good judgment capabilities

Flexible in approach, and a positive, upbeat and friendly personality

Experience of working in multicultural environmentis an advantage

Acerca de Medtronic

Medtronic Ibérica, S.A. se estableció en España en 1975 como una compañía líder en tecnología para el cuidado de la salud. El equipo de Medtronic en nuestro país cuenta con 300 empleados que trabajan en las áreas de ventas, marketing, formación, estudios clínicos y nuevas terapias; un grupo de profesionales comprometidos en dar a conocer nuestros productos para que todas las personas que lo necesiten puedan beneficiarse de nuestras terapias.Desde sus inicios, Medtronic ha colaborado con asociaciones de profesionales, Agencias de Evaluación Tecnológica y organizaciones relacionadas con la salud, ofreciendo todo su apoyo a las Sociedades Científicas y a numerosos organismos responsables de mejorar la calidad de vida de la población.

En la actualidad Medtronic Ibérica es miembro protector de la Casa del Corazón de la Sociedad Española de Cardiología y ha colaborado activamente con la Sociedad Española del Dolor, la Sociedad Española de Neurore habilitación, la Federación Española de Parkinson y la Sociedad Española de Neurología.