Vista de conjunto
The Service Management Centre (SMC) acts as 2nd Level Service Desk to support Amadeus’ internal and external customers who use Amadeus Products and Solutions. The Amadeus SMC is a Single Point of Contact, within the Amadeus Central Organization, for Incidents, Service Requests and phone calls.
· Degree in IT or computer science
· Certification on IT Systems, ITIL Foundations Certification preferred.
· 2 years of experience within an Airline Help Desk or equivalent related experience in the travel and tourism industry.
· Good understanding of the Tourism and Travel Business and Amadeus, understanding of the business impact to clients of incidents.
· Strong analytical ability for complex problems.
Acerca de Amadeus
Amadeus provides the technology which keeps the travel sector moving - from initial search to making a booking, from pricing to ticketing, from managing reservations to managing check-in and departure processes.Our products and solutions help to improve the business performance of our customers; travel agencies, corporations, airlines, ground handlers, hotels, railways, car rental companies, airports, cruise lines and ferry operators.