Vista de conjunto

Objectives:

 

1. To gain skills necessary in IT Service Management and Project Management to complement studies in Information Technology/Computing Studies or Business Management. 

2. To develop the abilities and attitudes which support the personal level of maturity required in providing support in managing, controlling and implementing a high-complexity project (Service Model Implementation) in a multinational environment. This service model implementation project consists of transforming a number of IT operational activities and processes.

3. To understand the new processes of IT Infrastructure support (incident management, problem management, change management, configuration management) and operations & Service Management.

4. To understand how IT Service Delivery & Support (department area) carries out the activities related to IT support & operations (workstation and infrastructure support).

5. To implement a project involving changes in IT delivery processes.

 

Requirements:

1. Education: Business Management or Information Technology Management/Computing Studies

2. Specific knowledge: Project and Programme Management

3. Abilities & Skills: Highly organized, good planning & follow-up skills, detail oriented, MS Project knowledge, ITIL knowledge is a plus

Acerca de Amadeus

Amadeus provides the technology which keeps the travel sector moving - from initial search to making a booking, from pricing to ticketing, from managing reservations to managing check-in and departure processes.Our products and solutions help to improve the business performance of our customers; travel agencies, corporations, airlines, ground handlers, hotels, railways, car rental companies, airports, cruise lines and ferry operators.