Vista de conjunto

For an effective Service Delivery interface to existing and new customers it is required to support the development and maintenance of external & internal Service Level Agreements 

Main responsibilities

      Provide customer service by supporting Service Delivery Managers and Service Delivery Analysts in a number of capacities.

      Support the development of Service Delivery Solutions for Global IT Customers.

      Support the Service Level Management Process along the different process steps

      Support an effective Service Delivery interface to existing and new customers to existing and new customers through process enhancements and standartization/improvement initiatives

      Support the development and maintenance of Customer Service Plans within the Content Management tool.

      Document and deliver external Incident Reports to customers (on request).


Requirements

      Education: University degree or equivalent.    

      Years of experience: Minimum of 2 years

      Experience of working in a Travel or Airline environment

      Knowledge of the Amadeus environment and message flow – technical understanding

      Knowledge of the Amadeus product portfolio and product delivery mechanism

      Experience with a content management tool

      Being able to translate business into technical

Acerca de Amadeus

Amadeus provides the technology which keeps the travel sector moving - from initial search to making a booking, from pricing to ticketing, from managing reservations to managing check-in and departure processes.