Vista de conjunto
Scope of the position: To respond to individual and group requests-creating and updating reservations – follow up on bookings in order to optimize space, maximize revenue and secure accuracy of data.
- To understand market segmentation and booking channels
- To have a good knowledge of PMS Opera system and Office applications.
- To ensure that all clients receive a polite, professional and efficient reply to phone calls and e-mails.
- To follow up on emails and handle all requests accurately and in a timely manner
- To pro-actively identify customer and group needs and communicate all data efficiently to other hotel departments (Sales, Reception, Accounting, Housekeeping)
- To enter all data into Opera accurately and send confirmations or offers through different channels
- To help with administrative tasks such as drafting contracts, preparing invoices, follow-up on deposit payments, printing of reports, sales calls
- Meal per shift,
- Reimbursement of metro transportation.
- Fluent English, and knowledge of French.
- Student of Bachelos Honours in International Management or Master in Business Management by CESINE
If you need more information, send me an email: firstname.lastname@example.org